Frequently Asked Questions
Everything you need to know about your next favorite piece.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our returns portal to start your claim and receive a prepaid shipping label.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
Are your products ethically sourced?
At The Merch Collective, we prioritize sustainability. Our apparel is produced in WRAP-certified facilities that ensure fair wages, safe working conditions, and environmentally conscious manufacturing.
Can I track my shipment?
Yes, once your order is processed and shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, Google Pay, and interest-free installment plans through Afterpay.